Poker players on the UltimateBet site were getting increasingly riled this week as technical hassles plagued their entertainment and locked up their cash.
Complaints were cropping up all over the Internet of what is claimed was a botched (Excapsa) software upgrade that crashed the site for over 24 hours, and came back online with decreased functionality in the cashier interface.
Players report sit and go events crashing as soon as the first player is knocked out and many players complain that they have money missing from their accounts. Others have been waiting ridiculous amounts of time for cashouts or have been unable to access the cashier at all. And exacerbating the problems, players were ignored when trying to email and communicate their woes to the site management – in some cases for several days.
UltimateBet has recently put the following notice on its home page:
“On March 1st, we performed a major upgrade of the UltimateBet platform.
“Over the last few days we have encountered some site performance issues as we continue to tune the system. We are working hard to resolve all of these issues and thank you for your patience as we finish this upgrade.
“There will be a lot to look forward to in the coming weeks at UltimateBet including some incredible promotions so please hang in there.
“Thank you for your patience.
“UltimateBet”
Regrettably, this does not answer the concerns of players who are trying to communicate with UltimateBet on specific problems involving funds.
UltimateBet was frowned upon for its involvement in the demise of Pokershare (see earlier reports) and this latest escapade will not enhance the site’s reputation with the playing community.
This is a text book case of bad communications, quite apart from the technical embarrassment of an *upgrade* that takes the site down!