Poker Room Player Reviews and comments
Date: 12/09/2005, Comment from Zex, contact
Awful!!!!! I’ll say it as simple as I can – avoid this site… The software looks great, but the support is #@^$$%
I decided to play there about 10-12 days ago, made a $50 deposit and played for 1-2 hours. Next day the same and again… The poker is quite addictive :) What happened on the 3rd-4th day is that my account got BLOCKED, because they can not confirm my MonayBookers deposit?! Short note, moneybookers have no chargeback policy (meaning pokerroom can not become a victim of fraud!) and the source of this deposit was not credit card. Anyway, I submitted the requested copy of ID and contacted them…
After one week I tried their support (again, it’s actually the 3rd time).
Rep How can I help you?
Me my account has been blocked and I sent the requested copy of ID, it's been before one week
Me how long does it take?!
Rep Unfortunately I am unable to answer that question.
Rep The reason being...
Me who can?
Rep The department working with your account is separate from mine.
Rep one moment and I'll try and find out...
Me how can i reach them?
Rep My supervisor informs me that the Department working on your account will contact you as soon as they have resolved the issue.
What is the issue?! I got $120 in my account and some poker sites are paying that amount to their affiliates for every player they refer!
Awful!!!!! I’ll say it as simple as I can – avoid this site… The software looks great, but the support is #@^$$%
I decided to play there about 10-12 days ago, made a $50 deposit and played for 1-2 hours. Next day the same and again… The poker is quite addictive :) What happened on the 3rd-4th day is that my account got BLOCKED, because they can not confirm my MonayBookers deposit?! Short note, moneybookers have no chargeback policy (meaning pokerroom can not become a victim of fraud!) and the source of this deposit was not credit card. Anyway, I submitted the requested copy of ID and contacted them…
After one week I tried their support (again, it’s actually the 3rd time).
Rep How can I help you?
Me my account has been blocked and I sent the requested copy of ID, it's been before one week
Me how long does it take?!
Rep Unfortunately I am unable to answer that question.
Rep The reason being...
Me who can?
Rep The department working with your account is separate from mine.
Rep one moment and I'll try and find out...
Me how can i reach them?
Rep My supervisor informs me that the Department working on your account will contact you as soon as they have resolved the issue.
What is the issue?! I got $120 in my account and some poker sites are paying that amount to their affiliates for every player they refer!
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